Specialist mentoring • behaviour support • ages 7+
Specialist mentoring and behaviour support for complex needs.
We provide tailored mentoring, behaviour support and community outreach across London and Essex. We support people with complex needs, including those whose previous support arrangements have not worked well.
For approximately eight years, Ace Outreach has supported children aged 7+, young people and adults.
We work with individuals with autism, ADHD, learning disabilities and social, emotional and mental health (SEMH) needs. Our experience also includes emotional and behavioural difficulties (EBD), demand avoidance (PDA) and behaviours that challenge.
Mentoring is at the heart of our approach. We build trusted relationships and work closely with families and professionals to deliver personalised support.
Our focus is on building confidence, developing independence and improving everyday life.
What matters to us
Respecting the unique worth of every person
Recognising individual strengths and talents
Encouraging choice, dignity and independence
Working in partnership with families and professionals
Providing safe boundaries and positive role models
Approaching challenges with care and perseverance
Our leadership
Experienced leadership. Hands-on support.
Manager Meer Alam brings over 20 years of experience supporting children, young people and adults with complex needs and behaviours that challenge.
He remains active in frontline mentoring, keeping leadership closely connected to day-to-day support.
Our services
Specialist mentoring, behaviour support and bespoke outreach.
We tailor each package to the person’s goals, needs and risks.
When more tailored support is needed
Some people need more structured support than standard services can provide. We work with families and professionals when previous arrangements have been difficult to sustain. We assess each referral and plan support around clear goals, practical strategies and managed risks. Support and staffing depend on assessment and availability.
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Specialist mentoring & emotional wellbeing
Relationship-based mentoring to strengthen confidence, communication, emotional regulation and decision-making.
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Positive behaviour support & complex needs
Person-centred behaviour support informed by assessment, proactive planning, positive reinforcement and de-escalation.
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Bespoke mentoring & outreach packages
Tailored programmes combining mentoring, life skills and meaningful community activities.
1:1
1:1 and 2:1 support
1:1 or 2:1 staffing where appropriate, agreed following assessment of needs and risks.
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Skilled and supportive staff
Experienced staff trained in safeguarding, autism awareness, behaviour management, first aid and Team Teach.
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Community outreach
Support to access leisure, sport, culture and local opportunities.
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Independent living skills
Everyday activities that build practical skills and independence.
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Transitions & preparing for adulthood
Developing life skills and aspirations, including pathways towards employment.
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Interim & tailored packages
Flexible outreach during transitions or difficulties within conventional education.
Activities generally make use of free community resources. Where a specific paid activity is requested, arrangements can be discussed in advance.
Everyday experiences
Real experiences, meaningful support.
Outdoor activities and new experiences can form part of outreach support. We choose activities around each person’s interests and goals.
Exploring outdoor spaces and new experiences.
Why choose Ace Outreach?
What makes our approach different.
Support shaped around each person, with clear goals and regular reviews.
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Established service, experienced leadership
Established community-based service.
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Specialist mentoring
Building confidence, independence and relationships.
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Behaviour support experience
Individual strategies informed by risk assessment.
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Skilled, trained staff
Relevant training and practical experience.
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Bespoke 1:1 and 2:1 packages
Flexible staffing informed by assessment.
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Family partnerships and outcomes
Collaborative goals and regular progress reviews.
Staff follow individual support plans, risk assessments and service procedures.
Every person has potential worth nurturing.
Our role is to create opportunities, offer encouragement and help turn individual goals into everyday progress.
We listen to the individual and family, then agree clear priorities for support.
We review progress and adapt as needs change.
We respect each person’s identity, choices and background.
Getting started
Our referral process
We discuss each enquiry and assess needs before proposing a tailored support package. Staffing, goals and costs are agreed according to the support required.
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Initial enquiry
Email us a brief outline of the support required. No online referral form is needed.
02
Home visit & assessment
We arrange a home visit and assess needs with the individual and family wherever possible.
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Individual support plan
We agree goals, activities, staffing and review arrangements.
Flexible Support Hours
Ace Outreach offers flexible mentoring, behaviour support and community outreach, generally between 9:00am and 9:00pm, seven days a week, subject to availability.
We offer daytime, evening, weekend and interim support.
Arrangements depend on individual needs and our capacity.
Family voices
What families say about Ace Outreach
Feedback from families we have supported.
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“These weekly sessions became a highlight for our son. Meer demonstrated exceptional professionalism, providing regular updates on our son's progress. We are profoundly grateful for the support we received.”
Susan & Richard
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“Baly was always on time, he has great communication skills and he is very empathetic and understanding. Baly has helped [our son] both physically and emotionally.”
Malin Wegner
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“We have seen big changes ... he is much happier. His behaviours have dramatically reduced. When we are out together as a family everything is more positive.”
Pauline & Richard
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“When we first met Meer, he arrived prepared with the key documents and explained them clearly. He had a risk assessment log with clear mitigation strategies. Within a few months, our son Ethan became fitter and healthier, and Meer regularly updated us on his progress. We would highly recommend Ace Outreach.”
Mr & Mrs Joseph
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“He has grown into the loveliest man and is calm and respectful, as well as funny and intelligent. He has respect for himself too ... I cannot thank you enough for all your help as you played a large role in this.”
Clare
Contact & referrals
Enquire about the right support.
We welcome enquiries from families, social workers and local authorities.
